Self-Service Kiosk Check-in: Seamless Travel Experience

Seamless Travel Experience



What would you choose at the airport? Would you queue up behind the counter to check in or choose a much faster, automated kiosk? The answer is pretty clear, isn’t it? Just like you take out cash from an ATM, the self-servicecheck-in kiosk lets you check-in for a flight within the least possible time, without any hassle. People across the globe are expecting self-service options in most areas, so why not for flight check ins as well.

Vistara or TATA SIA Airlines Limited, which is a joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA), has always challenged the status-quo in the Indian aviation sector by offering personalized and seamless services to its customers. The airlinehas now invested in technology calledSelf-Service Kiosk Check-in,with the expectation of an improved customer ­experience at the airport, along with the obvious benefits to the airports and airline, and the passengers as well.

Self-Service Kiosk Check-in

On May 12, 2017, Vistara launched self-service kiosk check-in at Delhi’s Terminal 3, Indira Gandhi International Airport and Mumbai’s Terminal 2, Chhatrapati Shivaji International Airport. The launch of “Common Use Self-Service” Kiosk Check-in at Delhi and Mumbai is the carrier’s attempt to make the travel experience even more seamless for its passengers.The airlinewill also launch this service across 17 other airports that it operates from, and where kiosks are available, by the end of June 2017. 

Other than the regular customers of Vistara, the self-service kiosk check-in has also been made available for customers of Singapore Airlines and SilkAir, flying on Vistara-operated aircraft under code-share tickets.

What is the Benefit of Such Kiosks?

Instead of lining up at the check-in counters, customers can now check-in using the self-service kiosk. Passengers can also select their preferred seats during this process. They can then get their  boarding passes printed for their flight at the kiosk itself.

Travellers who are carrying check-in baggage can also print their boarding passes using the kiosks. After this, they simply need to drop off their baggage at the check-in desks and proceed for the security check.

With such time savings, passengers will now have more “dwell time” at the airport, which means they can spend their time shopping and dining with their family and friends before their domestic flight departs rather than simply waiting in a long queue.

This extra dwelling time will also generate additional retail revenue for the airport. Moreover, with the incorporation of Self-Service Check-In at airports, airlines can save a lot on staffing, along with the primarybenefit of reduction in queues for passengers at the airport.

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